General Terms and Conditions of the Ticket Shop

I. Scope of Application

Contractual relationships arising from the purchase of tickets are entered into between the ticket holder (the “Customer” or “Ticket Holder”) and Deutscher Handballbund e.V. (“DHB” or the “Organizer”), a non-profit association registered under German law with its registered office at Strobelallee 56, 44139 Dortmund, Germany.

These General Terms and Conditions of DHB (“GTC”) govern the contractual relationship between the Customer and DHB in relation to the purchase of tickets and the staging of the events of the 2027 IHF Men’s Handball World Championship, which is expected to take place in Germany from 13 January to 31 January 2027 (the “Event”).

By placing an order, the Customer accepts these GTC. In addition to these GTC, the “General Terms and Conditions Internet” of CTS EVENTIM AG & Co. KGaA, Hohe Bleichen 11, 20354 Hamburg (“EVENTIM”), available here, shall apply on a subordinate basis to the purchase of tickets.

DHB is responsible for organizing and staging the matches of the Event in Germany.

II. Conclusion of Contract, Right of Admission and Cancellation

1. The binding offer to conclude a contract is made by the Customer as soon as the Customer completes the ordering process for the selected online tickets. The conclusion of the contract is arranged by EVENTIM in the name and on behalf of DHB. Until the contract has been concluded, DHB and EVENTIM are entitled, at their own discretion, not to accept or to cancel orders. The contract between DHB and the Customer is concluded by online confirmation, at the latest upon transmission of the tickets by EVENTIM or DHB (including electronic delivery, e.g. print@home or mobile tickets, or collection/deposit).
2. As issuer of the tickets, DHB does not grant admission to the Event to everyone, but only to those persons who have acquired the tickets as a Customer via EVENTIM and/or from DHB, or by way of a permitted transfer in accordance with Section VIII, and who, where applicable, meet any additional applicable admission requirements. DHB grants a right to attend (“Right of Admission”) only to the Customer who purchased the tickets via EVENTIM and/or directly from DHB and who can be identified by means of a ticket imprint and/or other (electronic) features (e.g. name imprint, barcode or QR code, shopping cart number), and/or to a secondary purchaser who has lawfully acquired tickets in accordance with Section VIII. DHB fulfills its contractual obligations relating to the Right of Admission by granting one-time admission to the Event or Events. DHB is also released from its obligation to perform vis-à-vis the Customer if the Ticket Holder has not acquired a valid Right of Admission under this Section when entering the venue. Each ticket entitles only one person to attend the Event. Children and young persons are admitted to the venue in accordance with the provisions of the German Youth Protection Act (Jugendschutzgesetz – JuSchG). Persons with parental responsibility must fulfill their duty of supervision. As proof of identity, the Customer must carry a valid official identification document suitable for identification purposes (e.g. identity card) and present it upon request by DHB and/or security personnel. Upon entering Events at the venue, Customers and Ticket Holders are obliged, upon request by DHB, to state how and at what price they acquired the tickets; this may also include naming the ticket seller. Tickets offered for sale on unauthorized sales platforms or by other third parties do not confer a Right of Admission under this Section and may result in legal consequences under Sections VIII and XI (or under the venue regulations).
3. DHB reserves the right, at its own discretion, to limit the maximum number of tickets available for sale overall and to each individual Customer, and to grant or refuse ticket discounts and/or preferential terms. Irrespective of the sales channel, any purchase of tickets using automated procedures designed to circumvent restrictions on the number of tickets that may be purchased by one person or other rules applicable to ticket sales (so-called BOT purchases) is prohibited and entitles DHB not to accept or to cancel an order and to impose a contractual penalty in accordance with Section XI.
4. DHB and/or EVENTIM are also otherwise entitled to cancel a Customer’s order without replacement (unilateral right of withdrawal), even if a transaction number, order number or booking number has already been assigned, if the Customer violates provisions of these GTC and/or other specific conditions imposed by EVENTIM or DHB that were brought to the Customer’s attention during the (advance) sales process, or attempts to circumvent such conditions (e.g. violation of the ticket quantity limit per Customer, in particular resale prohibitions, attempted circumvention by registering and using several user profiles, etc.). Notice of cancellation or withdrawal may also be made implicitly by crediting/refunding the amounts paid.
5. Every Customer is obliged to comply with all measures imposed by the authorities and the Local Organizing Committees (“LOCs”) to prevent any pandemic in connection with attendance at the Event. The same applies to safety and hygiene concepts, including but not limited to those issued by DHB, the LOCs and/or third parties. In the event of non-compliance, DHB reserves the right to exclude the Customer concerned from further participation in the Event.

III. Price Components and Payment Terms

1. The price for tickets purchased in the ticket shop consists of the basic ticket price plus advance booking and system fees as well as any booking fees charged by EVENTIM. Statutory value-added tax is included in the price.
2. For discounted tickets, the currently valid proof of eligibility for the discount must be carried when entering the venue and presented upon request by security personnel. If such proof is not carried or is invalid, admission to the venue may be refused; the rejected Customer shall not be entitled to damages. At the entrance, the Customer will be given the opportunity to pay the difference to the regular price. Abusive violations relating to proof of eligibility for a discount may be sanctioned by removal from the venue and the filing of a criminal complaint. Discounts cannot be combined. Eligibility for the respective discount is determined based on the date on which the Event for which the ticket was purchased takes place.
3. Payment may be made by credit card (VISA, MasterCard, American Express) or via PayPal. For national events, the order is processed via an SSL-secured connection with the assistance of EVENTIM. If payment cannot be successfully completed for reasons attributable to the Customer (e.g. insufficient funds, chargeback, failed authentication, etc.), DHB and EVENTIM are entitled to cancel the order without replacement or electronically block the relevant tickets; the relevant tickets shall thereby become invalid. Until payment has been made in full, the tickets transmitted to the Customer remain the property of DHB. Any additional costs incurred must be reimbursed by the Customer. DHB reserves the right to assert claims for damages.

IV. Delivery of Purchased Tickets

1. Tickets purchased via the ticket shop are delivered by sending a print@home or mobile ticket to an email address provided by the Customer during the purchase process. The Customer may print the tickets in clearly legible quality on A4 paper and/or make them available electronically on a mobile device and carry them when attending the Event. Illegible electronic tickets or printouts, where this is not attributable to fault on the part of DHB, do not as a rule entitle the holder to admission to the venue.
2. The type of tickets and the method of delivery may be changed at any time at DHB’s discretion and may be ordered as an additional service in accordance with Section V.

V. Additional Services

If, instead of an online ticket, the Customer requests a different type of ticket or packaging and delivery of a souvenir ticket, additional shipping charges shall be levied in deviation from Section IV.1. The amount of these charges depends on the shipping method. The fee is displayed in the shopping cart when these additional services are ordered. No further additional costs are incurred. If the booking is made only a few days before the Event, the tickets will no longer be shipped.

VI. Complaints, Limitations of Liability, Exclusion of Withdrawal for Certain Breaches of Duty

1. The Customer is obliged to check both the order confirmation and the ticket immediately and carefully upon receipt for any errors, in particular with regard to quantity, price, date, Event and venue. Any complaint relating to tickets and/or ticket orders that visibly contain a defect must be submitted immediately, i.e. without undue delay, generally within five (5) working days after receipt of the confirmation email or after receipt of the tickets, but no later than seven (7) working days before the respective Event, by email to ticketing@dhb.de or by post. For ticket orders placed within the last seven (7) working days before the respective Event, the complaint must be submitted immediately; otherwise, the preceding rule applies accordingly. The date of the incoming postmark or the transmission record of the email shall be decisive for compliance with the complaint period. Upon surrender of the ticket complained of, DHB will issue the Customer with a new ticket free of charge; DHB will block electronic tickets and issue a new electronic ticket free of charge. After expiry of the complaint period, there shall be no entitlement to return or reorder the tickets. The provisions on complaints expressly do not apply to tickets lost in transit, to the delivery of tickets that were not ordered, or to cases in which the reason for the complaint can demonstrably be attributed to fault on the part of DHB.
2. In all other respects, DHB shall in every case have unlimited liability under the German Product Liability Act, for damage caused intentionally or by gross negligence, in the event of fraudulent concealment of defects, and for damage arising from injury to life, limb or health. Liability for damage arising from breach of a guarantee is likewise unlimited.
3. In the event of a breach of material contractual obligations (so-called cardinal obligations) based only on simple negligence, DHB’s liability shall be limited to compensation for foreseeable damage typical of the contract.
4. Except in the cases referred to in paragraphs 2 and 3, DHB shall not be liable for damage caused by simple negligence.
5. The Customer’s right to withdraw from the contract due to a breach of duty not attributable to the Organizer and not consisting of a defect in the goods is excluded.
6. To the extent that DHB’s liability is excluded or limited under the foregoing paragraphs, this shall also apply to the liability of its legal representatives, agents and vicarious agents.

VII. Return/Refund of Tickets

1. Even if DHB offers tickets by means of distance communication within the meaning of Section 312c(2) of the German Civil Code (BGB), and a distance contract may therefore exist pursuant to Section 312c(1) BGB, the Customer has no right of withdrawal when purchasing a ticket pursuant to Section 312g(2) no. 9 BGB. This means that there is no two-week right of withdrawal and return.
2. Every offer to purchase or order tickets is therefore binding immediately after confirmation by DHB and obliges the Customer to accept and pay for the tickets ordered. Tickets lost or destroyed by the Customer will not be replaced or refunded; the provisions of Section VI apply accordingly. Any refund of the ticket purchase price as a gesture of goodwill is subject to DHB’s decision on a case-by-case basis.
3. A refund of the admission price cannot be claimed in the event of corresponding scheduling or subsequent rescheduling if the Event had not yet been finally scheduled at the time the ticket was ordered. The same applies if a match of the Event is abandoned. The tickets remain valid in all cases.

4. If the Event is cancelled, the Ticket Holder may reverse the transaction by returning the original ticket to EVENTIM. In this case, the refund will be made by EVENTIM in the name and on behalf of DHB, and no processing, system or shipping fees will be refunded.
5. DHB shall not be liable to the Customer or Ticket Holder for wasted expenditure (e.g. wasted travel and accommodation costs), unless DHB is responsible for the event giving rise to the relevant change in the contractual relationship or, in the individual case, a balancing of the Customer’s conflicting interests against those of DHB supports compensation.

VIII. Transfer of Tickets

1. In order to prevent violence and criminal offences in connection with entering the venue, to enforce venue bans, to prevent the resale of tickets at inflated prices, to separate supporters of different teams, and to safeguard spectator safety, DHB has an interest in restricting the transfer of tickets. Tickets may therefore only be transferred for private reasons and not commercially (in particular without any profit mark-up). In all cases, expressly including private and non-commercial transfers, the Ticket Holder is prohibited from transferring or reselling tickets in the following circumstances:
   • offering and/or selling tickets on auction platforms and/or otherwise publicly on the Internet (e.g. eBay, Kleinanzeigen, Facebook, etc.);
   • offering and/or selling tickets for commercial purposes without the express prior written consent of DHB;
   • offering and/or selling tickets at a price higher than the price stated on the tickets;
   • offering and/or selling and/or transferring tickets to persons who have been excluded from attending handball matches for security reasons;
   • offering and/or selling and/or transferring tickets to professional or commercial resellers and/or ticket brokers;
   • offering and/or selling and/or transferring and/or using tickets without the express prior written consent of DHB for advertising or marketing purposes, as a bonus, promotional gift, prize or as part of an unauthorized hospitality or travel package.
2. If a ticket is used for any of the impermissible purposes referred to above or if the Ticket Holder otherwise breaches these GTC, the ticket shall become invalid and, due to the resulting indication of a risk of repetition, DHB shall be entitled to injunctive relief. In particular, DHB is entitled in such a case to (1) block the ticket without replacement, (2) not deliver tickets ordered, (3) refuse the Ticket Holder admission to the venue without compensation or remove the Ticket Holder from the venue and/or (4) demand surrender of any additional proceeds or profit obtained or impose a contractual penalty on the Customer in accordance with Section XI.

   A private transfer of a ticket for non-commercial or non-business reasons, in particular in individual cases due to illness or other inability of the Customer to attend and/or for the purpose of taking guests, business partners, friends or family members, is permitted provided that no case of impermissible transfer under the above provision applies and the Customer (1) expressly informs the new Ticket Holder of the applicability and content of these GTC, (2) the new Ticket Holder agrees, by acquiring and using the ticket, that these GTC shall apply between the new Ticket Holder and DHB, and (3) DHB is informed in due time of the transfer of the ticket, naming the new Ticket Holder, only if requested by DHB (e.g. due to protection and safety measures prescribed by authorities or law). The processing by DHB of the new Ticket Holder’s first name, surname and email address is carried out, on the one hand, for the performance of the contracts between the new Ticket Holder and DHB as well as between the new Ticket Holder and the Customer pursuant to Art. 6(1), sentence 1, lit. b) GDPR. On the other hand, such data processing is carried out for the purposes of the legitimate interests pursued by DHB pursuant to Art. 6(1), sentence 1, lit. f) GDPR. DHB’s legitimate interests arise from the foregoing provision.

IX. Audio and Image Recordings

1. For the purposes of public reporting on and promotion of the Event, DHB and other associations involved in the Event (IHF), or third parties commissioned or otherwise authorized by them (e.g. broadcasters, press), may independently make image and audiovisual recordings pursuant to Art. 6(1) lit. f) GDPR that may show the Ticket Holder as a spectator at the Event.
2. The legitimate interest of DHB or of third parties commissioned or otherwise authorized by DHB (e.g. broadcasters, press) lies in the interest of also showing and exploiting the Event in the media. Such image and audiovisual recordings may be processed, exploited and publicly reproduced by DHB and other associations as well as by third parties authorized by them within the scope of the same legitimate interest.
3. The Ticket Holder may object to the use of image and audio recordings concerning the Ticket Holder at any time, without stating reasons and free of charge. An objection may, for example, be sent to datenschutz@dhb.de. Further details can be found here.
4. If a Customer purchases tickets not only for themselves but also for other Ticket Holders with a valid Right of Admission, the Customer is requested to ensure that the information contained in this Section and in Section XIV is forwarded to the relevant Ticket Holder.

X. Venue / House Regulations

1. Admission to the venue is only possible with a valid ticket and a Right of Admission acquired in accordance with Section II. Admission to the venue is subject to compliance with the respective applicable and posted venue/house regulations. DHB and/or commissioned third parties (e.g. venue operator, security personnel) are entitled at any time to exercise the house rules. Upon leaving the Event, the ticket loses its validity. When attending matches of the Event, the Customer must comply with the respective house regulations of the relevant host venue:
   • SAP Garden Munich
   • Porsche-Arena Stuttgart
   • Merkur-Ostseehalle Kiel
   • GETEC Arena Magdeburg
   • ZAG arena Hanover
   • LANXESS arena Cologne
2. In the interests of safety and the proper and smooth running of the Event, the Ticket Holder must follow the instructions of the police, DHB, the LOCs and security personnel as well as venue management. Every Ticket Holder is obliged to cooperate with the police, the organizers, security personnel and venue management in order to verify their identity and, where applicable, to tolerate the seizure of prohibited items in their possession.
3. Pyrotechnic items, in particular fireworks or smoke bombs, weapons of any kind and similarly dangerous objects, glass containers, cans, spirits and alcoholic beverages, illegal drugs or other items that may impair the enjoyment of Event matches or the comfort or safety of other spectators, players or officials are prohibited.

The same applies to advertising and to commercial, political or religious items of any kind, including banners, signs, symbols or leaflets. The aforementioned items may not be brought into the venue; DHB is entitled to take them into temporary safekeeping. Chanting or disseminating racist, xenophobic or right-wing extremist slogans is prohibited.

4. Ticket Holders are prohibited from entering the playing area and other restricted areas. Persons who are under the influence of alcohol or drugs, who are violent, whose conduct violates public order, or whose behavior gives rise to concern may be removed from the venue.

5. Without the prior consent of DHB, Ticket Holders are not permitted to record sounds, images, descriptions or results of the Event (except for private purposes) or to transmit or disseminate them, in whole or in part, via the Internet or other media channels (including mobile communications), or to other persons in support of such activities. Devices or systems that may be used for such activities may not be brought into the venue without the prior consent of DHB.

   Images taken by Ticket Holders during a match of the Event may only be used for private purposes. Any commercial use, irrespective of the form of publication, requires the prior written consent of DHB. The Customer may not collect, archive or disseminate Event match data for commercial purposes.

6. The unauthorized sale of beverages, food, souvenirs, clothing, promotional items, fan merchandise and/or other commercial articles is prohibited. Any other claims for damages remain unaffected.

7. In addition, DHB reserves the right to exclude persons who violate these prohibitions from purchasing tickets in the future, to remove them from the venue and/or to take further legal action against them.

XI. Contractual Penalty and Additional Proceeds

1. In the event of a culpable breach by the Customer of these GTC, in particular of one or more provisions of Section VIII and/or the house or venue regulations (see Section X), DHB shall be entitled, in addition to the other sanctions available under these GTC, to impose on the Customer an appropriate contractual penalty of up to EUR 2,500 and to require the Customer to surrender, in whole or in part, any additional proceeds or profit obtained from the impermissible transfer of tickets.
2. The amount of the contractual penalty or the additional proceeds shall be determined in particular by the number and severity of the infringements, the type and degree of fault (intent or negligence), the Customer’s or Ticket Holder’s efforts and success in remedying the damage, whether and to what extent the person is a repeat offender and, in the case of unauthorized resale of tickets, the number of tickets offered, sold, transferred or used and any proceeds or profits generated by the resale. The contractual penalty may exceed the proceeds or profits generated by the resale. The exact amount of the contractual penalty shall be determined by DHB in each individual case at its reasonable discretion and, in the event of a dispute, shall be subject to review for appropriateness by the court having subject-matter jurisdiction. The contractual penalty shall be credited against any claims for damages asserted by DHB due to the breach.

XII. Binding Text

These GTC were drafted in German and translated into the languages of the individual LOCs and are available in the ticket shop. In the event of any discrepancy between the German version and a translated version, the German version shall prevail.

XIII. Unforeseen Circumstances

DHB and the LOCs reserve the right to change the time, date and venue of the Event or Events and/or the match or matches due to unforeseen extraordinary circumstances, in particular force majeure such as a pandemic, for security reasons or due to other decisions by the competent authorities that have a significant impact on the match at the venue.

XIV. Data Protection

Compliance with the applicable data protection provisions is a matter of course for DHB. DHB uses data in accordance with the statutory provisions, in particular the provisions of the GDPR. All personal data transmitted by the Customer are collected, processed and used by DHB in compliance with the applicable data protection provisions. In this respect, reference is made to the privacy policy available here.

XV. Amendments and Severability Clause

1. DHB reserves the right to amend these GTC if this is necessary to ensure the proper and safe staging of the Event and/or the relevant match or matches. DHB will inform each Ticket Holder of such amendments by email to the address provided by the Ticket Holder.
2. If individual provisions of these GTC are declared void, invalid, unlawful or unenforceable by a competent court, supervisory authority or public authority, the remaining provisions of these GTC shall remain in force as if such void, invalid, unlawful or unenforceable provision(s) had not been included.

XVI. Final Provisions

1. These GTC shall be governed exclusively by German law.
2. If the purchaser is a merchant or a legal entity under public law, the court with subject-matter jurisdiction in Dortmund (Germany) shall have exclusive jurisdiction over all disputes arising from these GTC. This provision shall also apply to cross-border contracts concluded with non-merchants.
3. DHB is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board and is likewise not willing to use alternative dispute resolution bodies to settle disputes with consumers.