On May 15th, 2020, German legislature passed a law regarding the promoter voucher solution. This law enables promoters of a music, culture, sports oder any other event which could not or cannot take place due to the COVID-19 pandemic to issue a voucher instead of a refund to holders of a ticket which was bought before March, 8th 2020. By issuing vouchers, promoters can preserve their essential liquidity needed to persist during and after the COVID-19 pandemic. This helps to protect customers from the impacts of potential insolvencies.
Receive Promoter Voucher
If a promoter decides within a ticket reverse transaction to issue a promoter voucher to you, you received it via email. To transmit the promoter voucher, the email address was used which you provided in the reverse transaction form. Using your voucher code and the following links, you can search for events which you can redeem your promoter voucher for or request a payout at the promoter.
Redeem Promoter Voucher
Click the following link and enter your promoter voucher code. Following this, you will find all events which you can redeem your promoter voucher for. Note: Using the filter you can search specifically for city, event category and date.
To redeem your promoter voucher, enter the voucher code in the checkout and click the arrow icon. Note: If you want to redeem several promoter voucher codes, please enter them one after another. Any remaining credit will remain on the promoter voucher code you last entered.