Data protection regulations

  1. Basically, a ticket shop user can visit the site without depositing personal data. The usage of all ticket shop functionalities is only possible, however, following user registration. To this end, the user must enter his name, address, telephone number and e-mail address. CTS EVENTIM AG & Co. KGaA processes the user's personal data in observance with the data protection provisions applicable to the contract. The data will be recorded, processed and used in the scope required for the substantiation, design or modification of the contractual relationship. The CTS EVENTIM AG & Co. KGaA is allowed to make use of the phone number for the purpose of contacting by phone in case of problems concerning the payment handling (e.g. delay in payment, charge back, incorrect bank details). CTS EVENTIM AG & Co. KGaA is entitled to transfer these data to third parties commissioned with the implementation of the contract as far as this is required so that the concluded contracts can be fulfilled. Moreover, the CTS EVENTIM AG & Co. KGaA will not pass on data of the user to third parties unless the user has issued his express consent thereof or in case of purchase on invoice (see Sect. 8 below). The user can withdraw his consent at any time without stating the reasons towards the CTS EVENTIM AG & Co. KGaA.

    Shortly before the event for which the user has purchased a ticket, CTS EVENTIM AG & Co. KGaA will send the user further information, by eMail where relevant, about said event (e.g. how to get there, where to park). After the respective event, CTS EVENTIM AG & Co. KGaA will then ask the user, by eMail, for an evaluation of the event; participation in this survey is voluntary, of course. The items of information referred to in 1 above are processed for these services.

    The information obtained in connection with ticket purchases is also used (1) to send the EVENTIM Newsletter to the user, (2) to inform the latter in the future about events that are the same as or similar to the one for which the user bought a ticket, and (3) in case of abortion of the respective order process, to remind existing customers and subscribers of the EVENTIM Newsletter by eMail of the non-completed order, provided that the user has not refused such information. Non-customers receive the Newsletter only if they have registered for it. If the user so wishes, CTS EVENTIM AG & Co. KGaA will send information by eMail as soon as there are new dates for favourite artists and events as chosen by the user. Note: the user can forbid the data being used for these purposes, for example by clicking the relevant box in his or her customer profile, in writing or by sending an eMail to newsletterabmeldung@eventim.de, without any costs other than the transmission costs under basic tariffs being incurred. As far as the user subscribed the Newsletter actively, the user has he possibility to unsubscribe the Newsletter the way described above with future effect at anytime.
  2. The user can retrieve and modify at any time the data which was saved for the purpose of using by CTS EVENTIM AG & Co. KGaA at any time via his user account. If the data of the user becomes permanently deleted, then a relevant notification will be sent to the CTS EVENTIM AG & Co. KGaA. Reference will be made that under certain circumstances, personal data can only be deleted following a certain period of time due to legal or contractual storage obligations. In this case, the affected data will be locked until the time of deletion.
  3. In order to make using the ticket shop as comfortable as possible for the user, in some areas so-called cookies are used. Cookies are small text files that are saved on the user's hard drive. Cookies are used for the so-called shopping cart function as well as for compiling statistics pertaining to the usage of the ticket shop in order to continually improve the offer for the user. CTS EVENTIM AG & Co. KGaA does not use technologies that link accumulating information with user data through cookies to determine the identity of the user. Principally speaking, the ticket shop can also be used without cookies, which may, however, lead to limited functionality of the ticket shop. Web browsers can be set to accept or reject cookies generally or in specific cases.

    The CTS EVENTIM AG & Co. KGaA makes use of your IP address as far it is necessary for the technical provision of the website. Furthermore, the CTS EVENTIM AG & Co. KGaA files your IP address for security reasons over a period of seven business days at the maximum to safeguard the stability and reliability of the IT systems used and to prevent or track misuse.
  4. Links to the sites of other providers may be found within the ticket shop offer. As CTS EVENTIM AG & Co. KGaA has no influence over these websites, the user is recommended to obtain the information provided there, where applicable, pertaining to data protection. CTS EVENTIM AG & Co. KGaA assumes no liability for the content of linked contents.
  5. The ticket shop hosts social plug-ins for the facebook.com social network. The operator of that network is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (referred to hereinafter as “Facebook”). When a ticket shop page containing a social plug-in (or the ‘Like’ button) is accessed, the user’s browser connects to the Facebook servers, and the content required for the social plug-ins is downloaded. Facebook receives the web address of the ticket shop accessed by the user, the date and time of access, and the IP address of the user, if the user enables the button “activate Social Media” previously. If the user is logged into Facebook, Facebook is able to relate the visit to that page to the user’s Facebook account. If the user clicks the ‘Like’ button in the ticket shop, this information is also transferred to Facebook and stored there. If the user of the ticket shop is not a member of Facebook, there is still a possibility that Facebook will identify and store the user’s IP address, if the user enables the button “activate Social Media”. CTS EVENTIM AG & Co. KGaA has no influence on the content of the plug-ins or on the information transferred to Facebook. The purpose and scope of data collection, the further processing and use of the data by Facebook and the user’s rights and setting options to protect the user’s private sphere can be found in the Facebook privacy policy (at http://www.facebook.com/policy.php).
  6. Plugins of the online video platform “YouTube”, operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, are used in the Ticket Shop in so-called advanced data protection mode. This advanced data protection mode is provided by YouTube and ensures that YouTube does not save any cookies with personal data and/or data that might indirectly relate to individuals on the user’s computer. Once the user starts to play an embedded video by clicking on it, YouTube will only save cookies on the user’s computer that do not contain any personal data and/or data that might indirectly relate to individuals (cf. also Clause 3), thanks to the advanced data protection mode. For further information about the protection of user data please refer to the YouTube Privacy Policy: https://www.google.com/intl/en/policies/privacy/.
  7. CTS EVENTIM AG & Co. KGaA uses various software solutions to optimise its online services. These solutions allow website usage to be analysed and valuable information about the needs of users to be gathered, so that the user-friendliness and quality of the online services can be continuously enhanced. In order to perform such analyses, aggregated and anonymous statistical data are captured. These data are anonymous connection and clickstream data relating to the browser being used, the number of visits/page impressions and the browsing behaviour of the respective visitor to a Ticketshop website. The shortened IP address of the visitor may also be viewed in the course of data gathering and processing.

    The data are analysed for the following purposes, in particular:
     – counting the number of visitors
     – tracking those areas of the website that are particularly attractive for the respective visitor
     – analysing where visitors are from, in order to optimise the services provided
     – adapting recommendations to specific target groups

    This process involves the use of permanent "cookies" (see clause 3 above). By adjusting their browser settings, users are able at any time to block cookies, or to stipulate that cookies may only be set when explicitly accepted by the user. At any time, users can also block the use of their data in general, for all the solutions deployed, by selecting the ‘opt-out option’ presented by the respective solution. If the user opts out, it is possible that specific recommendations can no longer be made, however.

    CTS EVENTIM AG & Co. KGaA deploys the following software solutions within the meaning of the above (by clicking the respective provider below, the user will be redirected to the opt out option):
    AT Internet:http://www.xiti.com/de/optout.aspx
    Maxymiser:http://www.maxymiser.de/cookie_optout.htm
    Criteo:http://www.criteo.com/de/datenschutzrichtlinie
    Google:http://www.google.com/settings/ads
    Next Performance: http://www.nextperf.com/de/privacy
    Facebook:http://www.youronlinechoices.com/de/praferenzmanagement/
    CTS EVENTIM AG & Co. KGaA: Perform opt-out
    Google Analytics:Perform opt-out
    Atlas Solutions, LLC:http://www.youronlinechoices.com/de/praferenzmanagement/
    AdTriba:https://www.adtriba.com/privacy-policy.html
    TagCommander:http://www.tagcommander.com/de/datenschutz/
    Nugg.Ad:Perform opt-out
    Google DoubleClick:http://www.youronlinechoices.com/de/praferenzmanagement/
    Adition:http://www.youronlinechoices.com/de/praferenzmanagement/
    The Adex:http://www.youronlinechoices.com/de/praferenzmanagement/

    Please note: Opting out is done using a cookie. If that cookie is deleted, the opt-out option must be reactivated.

    This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on the user's computer and which allow an analysis of the use of the website. The information on the use of the website generated by the cookie is generally transferred to a Google server in the USA and stored there.

    The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. In addition, CTS EVENTIM AG & Co. KGaA has extended the Google Analytics code with "anonymizeIP" on this website. This ensures the masking of the user's IP address so that all data is collected anonymously. Only in exceptional cases the full IP address will be transferred to a Google server in the USA and abbreviated there.

    On behalf of CTS EVENTIM AG & Co. KGaA, Google will use this information to evaluate the use of the website in order to compile reports on the website activities and to provide other services related to the website usage and the Internet usage for the website operator. The user can prevent the storage of the cookies by means of a corresponding setting of his browser software; in this case not all functions of this website may be fully utilized.

    The user can also prevent Google from collecting the data (including IP address) generated by the cookie and its use of the website (including IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link And installed: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on, especially browsers on mobile devices, the user can also prevent Google Analytics from being captured by clicking on this link. An opt-out cookie is then set which prevents the future collection of the user's data when visiting this website. The opt-out cookie is only valid in this browser and only for this website and is stored on the user's device. If the user clears the cookies in this browser, the opt-out cookie must be set again.

    CTS EVENTIM AG & Co. KGaA also uses Google Analytics to evaluate data from double-click cookies and AdWords for statistical purposes. If the user does not want this, it can be disabled through the Ad Manager (https://www.google.de/settings/ads/).

    CTS EVENTIM AG & Co. KGaA uses Google Analytics, including the capabilities of Universal Analytics. Universal Analytics allows us to analyze the activities on our sites across devices (for example, when using a laptop, and later by using a tablet). This is made possible by the pseudonym assignment of a user ID to a user. Such an assignment occurs, for example, when the user registers for a customer account or logs on to his customer account. However, no personal data will be forwarded to Google. Although adding additional features to Google Analytics with Universal Analytics, this does not mean that there is a limitation of data protection measures such as IP Masking or the browser add-on.


    This website uses nugg.ad GmbH (nugg.ad) technology to monitor data on controlling advertising. To this end, nugg.ad saves the frequency of use of various website topics in the form of cookies. These cookies are stored in the browser of your device (e.g. PC, laptop, smart phone etc.) for a maximum period of 26 weeks. nugg.ad's technology may also save basic information on your use of other Internet websites in order to estimate what advertising might interest you the most.
    If you would like to see advertising on Internet sites that are of interest to you, then you can opt in to receive a further theme-based analysis of your usage behaviour. If you give your agreement, then this OPT-IN cookie will also be stored in the browser of your device. It will be stored for 1 year. If previously collected nugg.ad cookies are present in the browser of your device, by setting the OPT-IN cookie the following will happen: With your permission the nugg.ad cookie lifespan is lengthened to 1 year (calculated from the moment the cookie is set). Information stored on nugg.ad cookies prior to OPT-INg-In is retained and will be deleted upon the expiration of cookie (maximum 1 year).
    You have the right to prevent the recording of information by the nugg.ad system at any time by exercising your right to opt out. If you have already given your consent, you can also cancel it at any time, effective there after. An OPT-OUT will also be stored in a cookie in your browser's device with a lifespan of 10 years, it will be named "nuggstopp", and will be set by "nuggad.net".
    For further information of nugg.ad's privacy policy, please go to http://ad-choices.nuggad.net/index.html.en. The topic monitor will show you how your interests are estimated on the basis of your previous surfing behaviour.
  8. In order to prevent any misunderstandings or malfunctions in payment transactions, CTS EVENTIM AG & Co. KGaA reserves the right, in the case of payment by SEPA direct debit, to analyse information on previous payment behaviour in ticket shops operated by CTS EVENTIM AG & Co. KGaA and to retrieve information on credit standing, calculated with mathematical and statistical methods, from SCHUFA Holding AG, Kormoranweg 5, D-65201 Wiesbaden. Attention is also drawn to the fact that probabilities relating to future behaviour of the user may be gathered or used in individual cases as part of our risk management, in order to aid decision-making on the formation, implementation or termination of contractual relationships, and that address data may also be used to calculate said probabilities.
  9. If the user chooses a payment option offered in cooperation with Billpay GmbH, Zinnowitzer Str. 1, D-10115 Berlin, the user is requested to consent to data being transmitted to Billpay. These data is required for processing payment and for checking the user’s identity and credit standing and will not be used for other purposes. If the user grants his or her consent, the data (first name, surname, street address, postcode, town or city, date of birth, telephone number) and the data relating to the order will be transmitted to Billpay. For the purposes of its own checks on identity and credit standing, Billpay or partner companies commissioned by Billpay transmit data to credit agencies and receive information and credit standing details from the latter which are calculated using mathematical and statistical methods, in which address and other data are also used. Detailed information on the above and about the credit agencies deployed can be found in the Privacy Policies and the Privacy Policies for PayLater Installments of Billpay GmbH. Billpay GmbH also uses third-party tools to detect and prevent fraud. Data acquired with such tools are stored in encrypted form at third-parties, where relevant, and cannot be read by anyone except Billpay. These data are used solely in cases of purchase on invoice and installments, otherwise the data are deleted automatically when 30 minutes have elapsed.
  10. Service provider as defined by the Telemedia Services Act and responsible entity as defined by the Federal Data Protection Act is CTS EVENTIM AG & Co. KGaA, Contrescarpe 75 A, 28195 Bremen.

Last revised: 06.09.2017



Privacy Policy EVENTIM-Guide

    I. Personal data

    As a basic principle, the User may visit the EVENTIM Guide without any personal details being collected. However, it is not possible to use the full range of functions provided by the platform until the User has registered. To do so, the User has to register using his or her Facebook account. The Facebook name of the User, the profile picture and the friends of the User are sent to the platform in the process. CTS EVENTIM AG & Co. KGaA (hereinafter ‟CTS EVENTIM’ does not otherwise disclose the User’s data to third parties unless the User has given his or her express consent thereto. The User may revoke his or her consent at any time by notifying CTS EVENTIM accordingly. No reasons need be given. If the User’s data are to be deleted for ever, it suffices if the User sends CTS EVENTIM a request to that effect.

    II. Cookies

    ‘Cookies’ are used to help make the platform and its functions as pleasant to use as possible. Cookies are small text files that are stored on the User’s hard disk. Among other functions, they are used to generate statistics about how the platform is used, so that it can be continuously improved for Users. CTS EVENTIM does not deploy any technologies that link information obtained from cookies with user data, in order to establish the User’s identity. The platform can also be used without cookies. Web browsers can be set to accept or reject cookies in general, or in specific cases.

    CTS EVENTIM AG & Co. KGaA uses various software solutions to optimise its online services. These solutions allow website usage to be analysed and valuable information about the needs of users to be gathered, so that the user-friendliness and quality of the online services can be continuously enhanced. In order to perform such analyses, aggregated and anonymous statistical data are captured. These data are anonymous connection and clickstream data relating to the browser being used, the number of visits/page impressions and the browsing behaviour of the respective visitor to a Ticketshop website. The shortened IP address of the visitor may also be viewed in the course of data gathering and processing.

    The data are analysed for the following purposes, in particular:
     – counting the number of visitors
     – measuring those areas of the website that are particularly attractive for the respective visitor
     – analysing where visitors are from, in order to optimise the services provided
     – adapting recommendations to specific target groups

    This process involves the use of permanent ‘cookies’ (see clause 2 above concerning cookies). By adjusting their browser settings, users are able at any time to block cookies, or to stipulate that cookies may only be set when explicitly accepted by the User. At any time, users can also prevent the use of their data in general, for all the solutions deployed, by selecting the ‘opt-out option’ presented by the respective solution. If the User opts out, it is possible that specific recommendations can no longer be made, however.

    CTS EVENTIM AG & Co. KGaA uses the following software solutions in the aforementioned way (clicking the respective provider leads to its opt-out option):

    Hotjar:https://www.hotjar.com/opt-out
    Google:http://www.google.com/settings/ads
    CTS EVENTIM AG & Co. KGaA: Perform opt-out
    Google Analytics:Perform opt-out

    Note: Opting out is done using a cookie. If that cookie is deleted, the opt-out option must be reactivated.

    III. IP address

    CTS EVENTIM uses the User’s IP address if this is necessary for technical reasons in order to provide the website. CTS EVENTIM also stores the IP address for security reasons for a maximum of seven working days, in order to ensure the stability and the operational reliability of the IT systems deployed and to prevent or take action against any misuse of those systems.

    IV. Social plug-ins
    Social plug-ins for the facebook.com social network are hosted in the EVENTIM Guide platform. The operator of the network is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (referred to hereinafter as ‘Facebook’). When an EVENTIM Guide page containing a social plug-in (e.g. the ‘Share’ button) is accessed, the User’s browser connects to the Facebook servers, and the content required for the social plug-ins is downloaded. Facebook receives the web address of the EVENTIM GUIDE accessed by the User, the date and time of access, and the IP address of the User. If the User is logged into Facebook, Facebook is able to relate the visit to that page to the User’s Facebook account. If the User clicks the ‘Share’ button in the EVENTIM Guide, this information is also transferred to Facebook and stored there.

    CTS EVENTIM has no influence on the content of the plug-ins or on the information transferred to Facebook. The purpose and scope of data collection, the further processing and use of the data by Facebook and the User’s rights and setting options to protect the User’s private sphere can be found in the Facebook privacy policy (at http://www.facebook.com/policy.php).

    V. Google Analytics

    This website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files that are stored on the User’s computer and which allow the User’s use of the website to be analysed. The information generated by the cookie about use of this website is generally transmitted to a Google server in the USA and stored there. However, due to the activation of anonymous IP on our website, the IP address of the Google user will be shortened beforehand by Google within Member States of the European Union or in other Contracting States to the European Economic Area Agreement. Only in exceptional cases is the full IP address transmitted to a Google server in the USA, where it is then shortened. On behalf of CTS EVENTIM, Google will use this information to evaluate use of the website, to compile reports about activity on the website and to provide other services to CTS EVENTIM relating to website and Internet usage. The IP address transmitted from the User’s browser in connection with Google Analytics will not be combined with other Google data. The User can prevent cookies from being stored by applying the relevant settings in the browser software; in such case, it may not be possible to use all the functions of this website in full. The User can also prevent the transmission to Google of data generated by the cookie and relating to use of the website (including the IP address), and the processing of these data by Google, by installing the browser plug-in provided under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. Further information on terms of use and data protection can be found under http://www.google.com/analytics/terms/de.html and https://www.google.de/intl/de/policies/, respectively.

    VI. Location data

    If the User has given his or her consent, location data are gathered and used, including the geographical location of the User in real-time, so as to be able to offer location-based services. Data about nearby radio access nodes and the IP address of the User’s computer are acquired for this purpose and sent to the standard provider of location services, so that the User’s approximate location can be identified.

    VII. Third-party providers

    This platform contains links to the web pages of other providers. CTS EVENTIM has no control over such websites, so the User is recommended to check them for any privacy policy information. CTS EVENTIM accepts no responsibility for the content of linked pages.

    VIII. Service provider

    Service provider as defined by the Telemedia Services Act and responsible entity as defined by the Federal Data Protection Act is CTS EVENTIM AG & Co. KGaA, Contrescarpe 75 A, 28195 Bremen.

Last revised: December 20th, 2016